Terms and Conditions
Man and Van Ilford Service Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Ilford provides removal, collection, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Customer means the individual or business booking or using our services.
We, us, our means the Man and Van Ilford service provider.
Services means any man and van, removal, relocation, collection, delivery, loading, unloading, packing, or waste-related services supplied by us.
Goods means any items, belongings, furniture, equipment, or materials handled, transported, or stored by us on your behalf.
Booking means a confirmed request for our services, including the agreed date, time, vehicle size, and price estimate.
2. Scope of Services
We provide man and van and removal services to domestic and commercial customers, including local moves, item collection and delivery, and limited waste removal in accordance with applicable regulations. Our service area focuses primarily on Ilford and surrounding districts, but we may agree to travel further by prior arrangement.
The exact scope of work for each booking will be based on the information you provide at the time of booking, including addresses, access details, inventory and any special requirements. Any additional services requested on the day may incur further charges and are subject to availability.
3. Booking Process
3.1 You may request a quotation by providing accurate information about your move or transport requirements, including collection and delivery addresses, the nature and quantity of goods, access details such as floors, lifts, parking and any special handling requirements.
3.2 Quotations are based on the information you supply. If this information is incomplete or inaccurate, we reserve the right to amend the price and, if necessary, adjust or refuse the service.
3.3 A booking is only considered confirmed once you have accepted our quotation and we have acknowledged your acceptance and allocated a date and time. We reserve the right to decline a booking at our discretion.
3.4 You are responsible for ensuring that all details given at the time of booking are correct, including contact details, addresses, dates and times. Changes to your booking may affect pricing and availability.
4. Access, Parking and Your Responsibilities
4.1 You must ensure that there is suitable access to both the collection and delivery addresses, including safe and legal parking for our vehicle for the duration of the service.
4.2 Any parking fees, permits, congestion charges, tolls, or fines incurred due to inaccurate information or failure to arrange suitable parking will be charged to you.
4.3 You are responsible for ensuring that all goods to be moved are ready for collection at the agreed time and that they are properly packed, unless packing services have been specifically agreed as part of the booking.
4.4 You must remove or secure any loose fixtures, fittings, or hazardous items prior to our arrival, and clearly identify any fragile or especially valuable items that require extra care.
5. Payments and Charges
5.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both. The pricing structure will be confirmed in your quotation.
5.2 We may require a deposit to secure your booking. The deposit amount and due date will be communicated at the time of booking. Deposits are usually non-refundable, except where otherwise stated in these terms or required by law.
5.3 Payment of any balance is due on completion of the service on the same day, unless we have agreed alternative payment terms in writing in advance.
5.4 We reserve the right to charge waiting time if our team is delayed in carrying out the work due to circumstances outside our control, such as lack of access to the property, keys not being available, or goods not being ready.
5.5 If payment is not made when due, we may charge interest on overdue amounts at the maximum rate permitted by law and may withhold further services until payment is received.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
6.2 Cancellations made more than 48 hours before the scheduled start time will normally only be subject to the loss of any non-refundable deposit. We may, at our discretion, allow you to transfer the deposit to a new date, subject to availability.
6.3 Cancellations made within 24 to 48 hours of the scheduled start time may incur a cancellation fee of up to 50 percent of the agreed price.
6.4 Cancellations made within 24 hours of the scheduled start time, or failure to be present at the agreed time and location, may incur a cancellation fee of up to 100 percent of the agreed price.
6.5 If you need to change the date, time, addresses, or volume of goods, this may affect the price and is subject to the availability of our vehicles and staff. We will inform you of any change in cost before confirming an amended booking.
7. Our Right to Cancel or Refuse Service
7.1 We reserve the right to cancel or refuse a booking at any time if:
a. You have provided incomplete or misleading information that materially affects the work.
b. Access to the property or goods is unsafe or unlawful.
d. Weather conditions, road closures, accidents or other events beyond our control make it unsafe or impossible to carry out the service.
7.2 In such cases, we will, where possible, offer to reschedule the service. If we cancel without fault on your part, any deposit already paid for that booking will normally be refunded.
8. Items We Do Not Move
8.1 We do not transport or handle the following without prior written agreement:
a. Explosive, flammable, corrosive, toxic or otherwise hazardous materials.
b. Illegal substances or items.
c. Live animals, plants requiring special conditions, or perishable goods.
d. Cash, jewellery, watches, precious metals, stones, or very high value items.
e. Important documents such as passports, legal papers or securities.
8.2 If such items are included without our knowledge, you do so entirely at your own risk and we accept no liability for loss, damage, or consequences arising from their presence.
9. Packing, Loading and Customer Participation
9.1 Unless we have agreed to provide a packing service, you are responsible for packing your goods safely and securely in suitable materials and containers.
9.2 We may refuse to move items that are inadequately packed or likely to cause damage to other goods or to our vehicle.
9.3 If you or any person acting on your behalf assists with loading or unloading, you do so at your own risk. We are not liable for injuries sustained in such circumstances unless caused by our negligence.
10. Liability for Loss or Damage
10.1 We will take reasonable care in handling and transporting your goods. However, our liability for loss or damage is limited as set out in these terms.
10.2 We are not responsible for loss or damage arising from:
a. Your failure to pack goods properly, unless packing services were provided by us.
b. Normal wear and tear, scratching, scuffing, or minor dents that may occur despite reasonable care.
c. Inherent defects in items, including assembly weaknesses, poor construction, or pre-existing damage.
d. Disassembly or reassembly of furniture, appliances or equipment unless agreed and carried out by us.
e. Delicate or fragile items not adequately protected or not clearly marked as fragile.
10.3 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible, and in any event no later than 7 days after completion of the service. You must provide reasonable evidence of the condition and value of any goods claimed to be lost or damaged.
10.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable amount proportionate to the service charge and the value of the items affected, subject to any legal minimum rights you may have.
10.5 We are not liable for any indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the services provided.
11. Timeframes and Delays
11.1 We will make reasonable efforts to carry out the service at the agreed date and time, but all times are estimates and not guaranteed unless expressly stated.
11.2 We are not liable for delays caused by events outside our reasonable control, including traffic, weather, road closures, accidents, breakdowns, or delays caused by you or other parties.
11.3 If a delay means that additional time is required to complete your move or transport, further charges may apply based on our standard hourly rates.
12. Waste Regulations and Disposal
12.1 We comply with applicable waste and environmental regulations. Where we agree to remove waste or unwanted items, they will be disposed of or recycled in accordance with legal requirements.
12.2 You must accurately describe any waste to be removed and confirm whether it includes electrical items, furniture, construction debris, or materials requiring special handling.
12.3 We reserve the right to refuse to take any items that we reasonably believe are hazardous, prohibited, contaminated, or not suitable for removal under our licensing or regulatory obligations.
12.4 Any additional costs we incur for lawful disposal of waste, including charges at recycling centres or waste transfer stations, may be added to your invoice where such costs were not reasonably foreseeable at the time of booking.
13. Insurance
13.1 We maintain appropriate insurance cover for our operations, including public liability and, where applicable, goods in transit.
13.2 Our insurance does not replace your own home, contents or business insurance. You are advised to check your policies and, if necessary, arrange additional cover for particularly valuable items.
14. Complaints
14.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible, preferably on the day of the move so that we have an opportunity to address it immediately.
14.2 If the matter is not resolved, you should submit a formal complaint in writing, providing full details of the issue, including dates, addresses, descriptions of goods, and any supporting evidence.
14.3 We will review your complaint and aim to respond within a reasonable timeframe. Where appropriate, we may offer a remedy such as a partial refund or other resolution, without admission of liability, in full and final settlement of your claim.
15. Data Protection and Privacy
15.1 We will use your personal data only for the purposes of providing and administering the services, processing payments, and communicating with you in relation to your booking.
15.2 We will not sell or disclose your personal information to third parties except where required by law or where necessary for the performance of our services, such as sharing addresses or contact details with our drivers or subcontractors.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 Our failure or delay in exercising any right or remedy under these terms does not constitute a waiver of that or any other right or remedy.
17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
17.4 Nothing in these Terms and Conditions is intended to affect your statutory rights as a consumer, where applicable.
Our Customers’ Testimonials
We are known as the best removal company in IG1 offering an outstanding service at great prices. Our man and van teams take pride in their work and will do what they can to offer you a stress free move. We regularly receive excellent feedback from customers as well as repeat custom and word of mouth recommendations. We believe in putting the customer first in everything we do and will deliver the results you want. Take a look below at just some of the feedback that we have received from our customers and then give us a call to find out how we can help you.
The Most Competitively Priced Man and Van Ilford Services in IG1
Call our leading man and van Ilford company today and take advantage of our best value removal services that we can offer to you in IG1 region.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
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CONTACT US
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Opening Hours:
Monday to Sunday, 07:00-00:00 -
Company name:
Man and Van Ilford. -
Office Address:
97 Courtland Ave -
E-mail:
[email protected] -
Web:
https://manandvanilford.com/ -
Description:
There is no man and van removal company in and around Ilford, IG1 which is greater than ours! Contact us and ask for your free quote.
